At Roonay, we understand that shopping for garden décor online can come with a few questions. To make your experience as smooth and enjoyable as possible, we’ve compiled answers to some of the most common inquiries from our customers. If you don’t find your question here, feel free to contact us at [email protected]or call us at +1 (202) 333-3223.
1. What materials are your garden decorations made from?
Our garden decorations are crafted from a variety of high-quality materials, including weather-resistant resin, metal, ceramic, and treated wood. Each product page includes material details to help you make an informed decision based on your garden’s environment and personal style.
2. Are your products suitable for outdoor use year-round?
Yes, most of our items are designed to withstand seasonal weather changes. However, we recommend bringing certain delicate items indoors during extreme conditions like heavy snow or strong winds to preserve their appearance and longevity.
3. Do you offer customized or personalized garden decor?
Currently, we offer custom or personalized options. we’re always exploring ways to expand our product range, so keep an eye on our site or subscribe to our newsletter for updates.
4. How long will it take to receive my order?
We aim to process and ship all orders within 1–3 business days. Delivery time typically takes 5–7 business days depending on your location within the U.S. You’ll receive a tracking number via email once your package is shipped.
5. Do you ship internationally?
No, at this time we only ship within the United States. We do not offer international shipping. For more details, please refer to our Shipping Policy.
6. What payment methods do you accept?
We accept PayPal, Visa, and Mastercard. All transactions are secure and encrypted for your protection.
7. What should I do if my item arrives damaged?
We take great care in packaging our products, but if your item arrives damaged, please contact us within 7 days of delivery [email protected] with your order number and photos of the damage. We’ll work quickly to resolve the issue.
8. Can I return an item if I change my mind?
Yes. We accept returns within 30 days of receiving your order, as long as the product is unused and in its original packaging. You’ll need to contact our support team before sending the item back. Please note, return shipping costs may apply unless the product is faulty.
9. Are your products eco-friendly?
We strive to work with manufacturers who use sustainable practices and materials. While not all items are certified eco-friendly, many of our products are made from recycled or sustainable materials, and we’re always working to improve in this area.
10. Do you offer gift wrapping or packaging?
At this time, we do not provide gift-wrapping services. However, all of our items are carefully packed to ensure a delightful unboxing experience.